1 The information we collect and how we use it
When you purchase services and/or goods from our Site; order brochures from our Site; and register your details on the Site we need to know your name, postal address, e-mail address and telephone number. We are also required by HM Customs and Excise to store and collect information about the country you live in.
Furthermore, if you wish to make an on-line purchase from us or a third party through our Site, we will require your credit card details in order to take payment on behalf of the business from which you are purchasing goods or services.
As part of payment processing, your financial information will be passed to a credit card processing company. No record of your financial information will be held on our Site or otherwise by us following the processing of your payment.
Wellbeing gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to our Site or our services and any company or business with which you have purchased goods or services.
We may use your information to contact you in the case of an emergency or if we are experiencing problems with our Site or any services or goods you have requested from either third parties or ourselves.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our Site and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We may also wish to provide you with information about special features of our Site or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a message confirming that you do not wish to be sent such information to us using the form on the Contact Us page.
We may provide your information to carefully selected third parties whose products and services we believe may be of interest to you. If you do not wish to be contacted in this way please send a message confirming this using the form on the Contact Us page.
We may collect data from you via data capture devices using cookies and studying which pages you have visited most frequently.
A cookie is a file that is placed on your computer by another computer on the Internet to enable that computer to know when you are using a particular web site.
If you refuse to accept cookies from our site this will not affect your use of our Site. We do not use details relating to a particular computer's Internet Protocol address in order to administer the Site or to otherwise track the movement of users through the Site.
We record certain information regarding use of our Site. This information is used solely to enable us to administer our Site, to rectify errors and to hold details of a user who has added to or amended information in a particular archive.
3 How we protect your information
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
To protect your privacy, your information is sent to us through a secure server which encrypts it before it is sent to us. We also use our best efforts to protect your information off-line: it is only given to those of our employees who need access to it.
We keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
Our Site may contain links to other web sites. We are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy policies on each site to which you are asked to submit personal information.
4 Sale of business
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5 Updating your details
If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please inform us of the correct details or that you wish to cancel your registration by sending a message using the form on the Contact Us page.
6 Your consent
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. In particular your information will be transferred through the system of Wellbeing. We have already taken steps to ensure the security of Wellbeing is of the highest standard and Wellbeing have contracted with us that that is the case.
7 How to contact us